- Customers view the library website not as a separate entity but as an extension of their physical branch.
- Customers want to use our brand to celebrate themselves.
- The trend in web development is a "pieces loosely joined" approach, where customers take pieces of the library's site (catalog search, RSS feeds, etc.) and plug into their own web presence (MySpace page, MyYahoo, etc.).
- Libraries need to "let go" and strike a balance between control and empowerment, leaning heavily to the empowerment side.
- Take 15 minutes each day to learn about and play with new technologies.
Her blog has links to her CML presentation. Our Virtual Branch has wanted to implement many of the ideas shared in the presentation and are optimistic that Helene's visit will inspire CML and our team to move forward and make it happen!
